Download the Pressed Delivered mobile app via apple or android play store, sign up and follow the prompts to book your first pick up.

Place your items in a bag, include your name, mobile number and address. When we deliver your order, we will provide you with a re-useable bag for your next order.

By indicating your cleaning preference you are providing us with an insight into your cleaning expectations. If the cleaning preference 'I'm a risk taker' is selected, our cleaning team will assess if an item will benefit from additional strain removal treatment. As part of this assessment the stain, fabric type, anticipated outcome (reduction/removal of stain) and (if any) possible side effects* will be considered. If it is determined that the benefits of applying a stain removal treatment out way any potential side effects, we will proceed with the treatment. For optimum results we recommend selecting the delivery preference ‘Take your time’ as some treatments require additional processing time. If the cleaning preference 'Play it safe' is selected, we will clean the item within the guidelines listed on the care label instructions. Stains may remain after completion of cleaning. * proposed treatment may contradict the cleaning instructions listed on the manufacture’s care label. In the unlikely case that a negative side effect, e.g. risk of shrinkage, change in fabric texture or colour loss, did occur Pressed Delivered cannot be held liable. Full details of our Terms of Service can be found at //presseddelivered.com.au/terms/

If the cleaning preference, 'Take your time' is selected, and on the scheduled delivery day stains still remain on an item, and our cleaning team's assess that further improvements can be achieved with more time, we will hold back delivering your order. Due to the unforeseen nature of stain removal we may not be able to provide an exact revised delivery date. Typically 1-2 additional business day should be allowed. We will update you as soon as possible via SMS with an anticipated revised delivery date.

On receiving your pick up request we will send you a confirmation email. Your scheduled pick up request will also become visible in the My Account view of the Pressed Delivered mobile app.

Yes we complete day-to-day repairs such as pant and skirt hems, seam re-stitching, zip and button replacement. Please clearly identify the required alteration, ideally with a safety pin.

We offer a full clean and press service.

Once your items have been itemised a detailed summary will appear on the account view of the My Account view of the Pressed Delivered mobile app.

Fabric type is the best indicator of the time and complexity involved in cleaning and pressing in item. This approach helps us provide a user driven, cost effective service for everyone.

Yes we complete day-to-day repairs such as pant and skirt hems, seam re-stitching, zip and button replacement. Please clearly identify the required alteration, ideally with a safety pin.

We believe life is too short to be worrying about cleaning your clothes on your days off. To make it as cost effective as possible, items with your corporate logo will be charged at a lower price. Please be mindful that this price does not included dedicated stain removal.

Where a care label is not legible, has been removed or is absent, the fabric type of your item will be determined by our cleaning team.

We do not charge a delivery fee, a minimum order amount of $39 does apply. Please be mindful of this when preparing your items for pick up.

You can cancel your pick up request free of charge before 7am on the day of pick up. After 7am a $15 fee may be incurred. Once your order has been collected by our driver cancellation is not possible. To cancel your pick up, please complete a Contact Form at www.presseddelivered.com.au/contact

No, Pressed Delivered is all about making life easier. Simply book a pick up and place your items in a bag. Once at our cleaning facility, we will assess and itemise your items. Once completed a detailed summary will become visible on the My Account view of the Pressed Delivered mobile app.

On booking your pick up our payment processing system will validate your credit card details. This validation will result in a $0 amount appearing on your bank statement. No payment transaction will be completed until your order is ready for delivery.

All items will be cleaned based on the listed care label instructions. Where no care label is visible or where it has been removed, our cleaning team will determine the best cleaning approach based on their professional assessment. We will only complete additional stain removal treatments, which may contradict care label instructions, if you have selected the cleaning preference ‘I’m a risk taker’.

All cleaning is overseen by our industry certified head cleaner at our centralised cleaning facility on Brisbane's Bayside. We offer a complete service, meaning no steps in the process from pick up to delivery are outsourced to a third party contractor.

As part of our quality control processes each item is inspected for stains, however if there is a particular stain or mark that you are concerned about, please attach a note to the item outlining the location and type of stain (if known).

Items with a care label 'Specialised Leather Cleaner' or 'Spot Clean Only', household furnishings such as floor rugs, lamp shades or sofa cushions. If we receive an item which cannot be cleaned or which we believe, based on our professional training and experience is too high a risk, we will make contact with you as soon as possible.

We take great pride in the quality of our cleaning. If you have any concerns about the cleaning of your items, please make contact immediately by a Contact Form at www.presseddelivered.com.au/contact To enable a thorough investigation to be completed, we may need to collect the item from you. Photos or videos of the item cannot be provided as a substitute.

Payment will be processed prior to the delivery of your order.

Your full order history is accessible via the My Account view of the Pressed Delivered mobile app.

If you have any concerns about the pricing of your order, please complete a Contact Form at www.presseddelivered.com.au/contact

Please submit your question by completing a Contact Form at www.presseddelivered.com.au/contact and we will reply to your question as soon as possible.

Our contact hours are 7am to 6pm Monday to Friday excluding public holidays.

If you have any concerns about your experience please complete a Contact Form at www.presseddelivered.com.au/contact and we will make contact with you as soon as reasonably possible.

We are continuing looking for ways to make improvements to our service and would love to hear your feedback. Please send us your feedback via our Contact Form at www.presseddelivered.com.au/contact and we’ll be in contact.

Your order will be returned on the requested delivery date listed on the My Account view of the Pressed Delivered mobile app. We deliver on weekdays (excluding public holidays) between 8am and 6pm. On the morning of your scheduled delivery we will notify you of your pending delivery via email.

There is no need for you to be at home. Please clearly describe where your bag will be left, so that it can be easily picked up and delivered. Consider a location which is safe and is away from the elements. For example on a verandah or deck area or a front door. Please let us know if you have pets so that we can keep an eye out for them. If you would prefer for us to pick up and deliver your order to your workplace, please include the name of the business / organisation.

Yes, as long as your original pick up booking is cancelled before 7am a new pick up can be placed via the Pressed Delivered mobile app.

At this stage it is not possible to re-schedule the delivery of an order.

Your order must be returned to the same address selected for pick up.

We will notify you via SMS once your order has been delivered. The status of your order will appear as ‘Delivered’ on the My Account view of the Pressed Delivered mobile app. If your order has not been delivered, please first check the My Account view of the Pressed Delivered mobile app for the current status. If the order status is ‘Delivered’ and the order cannot be located, please immediately complete a Contact Form at www.presseddelivered.com.au/contact

If an item cannot be located, please immediately complete a Contact Form at www.presseddelivered.com.au/contact Including the brand name, type of item and style and any other descriptive characteristics such as colour and pattern of the item.

Yes we do, simply place them in your bag with your next pick up.